At Braydon Trails, your satisfaction is our priority. We understand that sometimes a product may not meet your expectations, and we aim to make the refund process as smooth as possible.
Eligibility for Refund
- Refunds are available only for products returned within 15 days from the date of delivery.
- Items must be in their original condition, unused, and in their original packaging with all tags and accessories intact.
- Products that show signs of damage, wear, or alteration are not eligible for a refund.
Refund Process
- To request a refund, please contact us at [email protected] with your order number, details of the item(s) you wish to return, and the reason for the return.
- After your return request is approved, you will receive instructions on how to send the item back to us.
- Once we receive the returned product and inspect it to confirm eligibility, we will process your refund.
Refund Method and Timing
- Refunds are processed only in cash.
- The refund will be issued within 7 business days after the returned item passes inspection.
- Please note that the refund is only issued after we receive the returned product.
Return Shipping Costs
- Customers are responsible for the cost of return shipping, except in cases where the return is due to our error or a defective product.
- We recommend using a reliable shipping service with tracking to ensure your return reaches us safely.
Partial Refunds
- Partial refunds may be granted in cases where the item is returned in a condition that is not as originally sold (e.g., missing parts, damage).
Non-Refundable Items
- Customized or personalized products are not eligible for refunds unless faulty or damaged.
- Gift cards and downloadable products are non-refundable.
Contact Us
If you have any questions or need assistance with your return or refund, please reach out to us at [email protected]. We are here to help!